Refund Policy

This Refund Policy applies to paid subscriptions for Seekline, an AI-assisted investment research workspace operated by ALPHASEEK LLC.

It does not apply to third-party services, data providers, or promotional credits we do not control.

First-time Pro monthly or annual subscription payments are eligible for a full refund if requested within 14 days of the first payment or subscription start date, whichever is earlier.

Upgrade charges for plan changes are eligible for a refund within 14 days of the upgrade date.

Refunds are issued to the original payment method.

Payments made more than 14 days ago are not refundable.

We do not provide partial refunds for unused days or months during an active billing cycle.

Subscription renewals after the initial 14-day period are not refundable, but you may cancel anytime to stop future charges.

Add-ons, third-party data fees, or promotional credits that have already been consumed are not refundable.

When a free trial is offered, no payment is collected during the trial period.

If you do not cancel before the trial ends, your subscription begins and the first charge is subject to the 14-day refund period.

Users who have already received a refund for a previous subscription may not be eligible for another free trial.

You can cancel your Pro subscription at any time from your account settings.

Cancellation takes effect at the end of your current billing period. You will retain Pro access until then and will not be charged again unless you reactivate.

Contact us at [email protected] with your account email and the reason for your refund request.

Approved refunds are processed within 5–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

If you experience a confirmed technical defect that prevents you from accessing core Pro features, contact us and we may issue a refund or account credit at our discretion, even outside the 14-day window.

Nothing in this policy limits any statutory refund rights you may have under applicable consumer protection laws.

If you believe you were charged in error, contact us at [email protected] before initiating a payment dispute.

We reserve the right to suspend or terminate access if a payment dispute is initiated without first attempting to resolve the issue with us.

We may update this Refund Policy from time to time. The updated version will be posted with a new last updated date.

Your continued use of Seekline after an update means the revised policy applies to future transactions.

For refund requests or billing questions, contact ALPHASEEK LLC at [email protected].